Booking terms & Cancellation policy
Seven Skin | Liverpool & Wirral
At Seven Skin, appointments are carefully scheduled to allow sufficient time for professional assessment, personalised treatment and individual care.
To ensure a consistent experience for all clients, please familiarise yourself with the following booking terms before arranging an appointment.
1. Consultations & Patch tests
Initial consultations and patch tests are provided free of charge, with no upfront booking fee required.
Although no cancellation charges apply to these appointments, we kindly request at least 48 hours' notice if you need to cancel or reschedule.
If you fail to attend a consultation without notice, an advance booking fee may be required to secure future appointments. Any such fee and its terms will be confirmed before rebooking.
Consultations and patch tests are intended to assess suitability and discuss treatment options. Attending a consultation does not commit you to proceeding with treatment.
2. Individual treatment booking fees
A booking fee of 50% of the treatment price is required to secure an individual treatment appointment.
This is not an additional charge and will be deducted from your treatment balance on the day.
If an appointment is cancelled or rescheduled, your booking fee will be handled in accordance with the Cancellation & Rescheduling policy below.
3. Treatment course booking fees
For treatment courses paid per session, a booking fee equivalent to 50% of one session's discounted course price is required.
This is not an additional charge. The booking fee is held as credit towards your final treatment session.
If an appointment is cancelled with less than 48 hours' notice or missed, the applicable cancellation charge may be deducted from your booking fee.
Any amount deducted must be topped up before your next appointment to maintain the agreed booking fee balance.
If no cancellation charges are incurred, the full booking fee will be deducted from your final session.
If your course ends early, any remaining booking fee will be reconciled in accordance with our Course discontinuation, refunds & Account credit terms.
For courses purchased in full, no additional per-session booking fee is required.
4. Cancellation & Rescheduling policy
We require a minimum of 48 hours' notice to cancel or reschedule a treatment appointment.
More than 48 hours' notice
Appointments may be cancelled or rescheduled without a cancellation charge. Any booking fee paid towards the affected appointment will be refunded or, at your request, transferred to a future appointment.
Between 24 and 48 hours' notice
A cancellation charge of up to 30% of the appointment value, capped at £50, may apply.
Less than 24 hours' notice, including same day cancellations
A cancellation charge of up to 50% of the appointment value, capped at £75, may apply.
Missed appointments
Failure to attend a scheduled treatment appointment without notice is subject to the same cancellation terms as appointments cancelled with less than 24 hours' notice.
Treatment courses
For treatment courses, cancellation charges are calculated using the discounted value of one session, rather than the total course price.
Any booking fee already paid will be credited towards the applicable cancellation charge. Clients will not be charged twice for the same cancellation.
Cancellation charges will be limited to amounts that are fair and proportionate to reasonable losses arising from the cancellation, in accordance with applicable consumer law.
5. Treatment course validity
Treatment courses are generally planned over a six month period, beginning from the date of your first treatment session.
Treatment intervals and course duration may vary depending on the area being treated, individual progress and professional recommendations.
Where additional time is required, course extensions will be reviewed individually and confirmed by Seven Skin.
Clients are responsible for attending their scheduled appointments and following their recommended treatment plan.
Any unused sessions remain subject to the agreed course terms and applicable consumer rights.
6. Course discontinuation, refunds & Account credit
Treatment courses are offered at a discounted rate and are intended to be completed as part of an agreed treatment plan.
If you choose to discontinue your course, any remaining prepaid treatment balance will be reviewed, taking into account completed treatments, applicable cancellation charges, reasonable losses and your statutory consumer rights.
Where appropriate, unused treatment value may be transferred to Seven Skin account credit by mutual agreement.
Account credit:
Is valid for six months from the date of issue.
May be used towards alternative Seven Skin treatments following professional assessment and confirmation of suitability.
Is non transferable.
Where a refund is legally required, this will be provided in accordance with applicable consumer law.
If treatment cannot continue for medical reasons, the remaining course balance will be reviewed individually.
7. Late arrivals
Please arrive on time for your scheduled appointment to allow sufficient time for your treatment.
Late arrivals may result in your appointment being shortened to avoid affecting subsequent bookings.
Arrivals of 10 minutes or more may result in your appointment being rescheduled or cancelled if there is insufficient time to complete the treatment safely.
Where an appointment cannot proceed due to late arrival, the applicable cancellation charge may apply, in accordance with our Cancellation & Rescheduling Policy and applicable consumer rights.
8. Treatment suitability & Medical considerations
All treatments are subject to professional assessment and confirmation of suitability.
Seven Skin reserves the right to postpone, modify or decline treatment where it is considered clinically inappropriate or where treatment cannot be carried out safely.
Clients are responsible for providing accurate and up-to-date information regarding their medical history, medication, recent sun exposure and any changes that may affect treatment suitability.
Where treatment cannot proceed, any payments already made will be reviewed fairly in accordance with the circumstances and applicable consumer rights.
9. Cancellations by Seven Skin
In the event that Seven Skin needs to cancel or reschedule your appointment, we will aim to provide as much notice as possible.
You will be offered an alternative appointment date or a refund of any payment made towards the affected treatment.
No cancellation charges will apply where an appointment is cancelled by Seven Skin.
Where a cancellation affects an ongoing treatment course, any necessary adjustments to your treatment schedule or course validity will be reviewed and confirmed.
10. Payments & Outstanding balances
Any remaining treatment balance is payable on the day of your appointment.
Where a valid cancellation charge or outstanding payment applies, this must be settled before further appointments can be booked.
All charges are subject to the terms outlined in this policy and applicable consumer rights.
11. Online purchases & Statutory cancellation rights
Where treatment courses or services are purchased online or at a distance, statutory cancellation rights may apply, including a 14-day cancellation period where required by law.
If treatment begins during an applicable cancellation period at your express request, a proportionate charge may be payable for services already provided, where permitted by law.
Nothing in this policy excludes or restricts your statutory consumer rights.
12. Agreement to booking terms
By confirming an appointment or purchasing a treatment course, you acknowledge that you have been provided with access to Seven Skin's Booking Terms & Cancellation Policy.
Where required, you will be asked to confirm your agreement through the booking system and relevant consultation documentation.
These terms apply subject to your statutory consumer rights.
Seven Skin
Liverpool & Wirral